Cita APA (7th ed.)

Kock, N. (2007). Systems analysis and design fundamentals. A business process redesign approach. Sage Publications.

Cita Chicago (17th ed.)

Kock, Ned. Systems Analysis and Design Fundamentals. A Business Process Redesign Approach. Thousand Oaks: Sage Publications, 2007.

Cita MLA (9th ed.)

Kock, Ned. Systems Analysis and Design Fundamentals. A Business Process Redesign Approach. Sage Publications, 2007.