Kock, N. (2007). Systems analysis and design fundamentals. A business process redesign approach. Sage Publications.
Citace podle Chicago (17th ed.)Kock, Ned. Systems Analysis and Design Fundamentals. A Business Process Redesign Approach. Thousand Oaks: Sage Publications, 2007.
Citace podle MLA (9th ed.)Kock, Ned. Systems Analysis and Design Fundamentals. A Business Process Redesign Approach. Sage Publications, 2007.
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