Cita APA (7th ed.)

Harmon, P. (2007). Business process change: A guide for business managers and BPM and six sigma professionals (2a. ed.). Elsevier.

Cita Chicago (17th ed.)

Harmon, Paul. Business Process Change: A Guide for Business Managers and BPM and Six Sigma Professionals. 2a. ed. Amsterdam: Elsevier, 2007.

Cita MLA (9th ed.)

Harmon, Paul. Business Process Change: A Guide for Business Managers and BPM and Six Sigma Professionals. 2a. ed. Elsevier, 2007.