Harmon, P. (2007). Business process change: A guide for business managers and BPM and six sigma professionals (2a. ed.). Elsevier.
Citace podle Chicago (17th ed.)Harmon, Paul. Business Process Change: A Guide for Business Managers and BPM and Six Sigma Professionals. 2a. ed. Amsterdam: Elsevier, 2007.
Citace podle MLA (9th ed.)Harmon, Paul. Business Process Change: A Guide for Business Managers and BPM and Six Sigma Professionals. 2a. ed. Elsevier, 2007.
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