Harmon, P. (2007). Business process change: A guide for business managers and BPM and six sigma professionals (2a. ed.). Elsevier.
Citazione stile Chigago Style (17a edizione)Harmon, Paul. Business Process Change: A Guide for Business Managers and BPM and Six Sigma Professionals. 2a. ed. Amsterdam: Elsevier, 2007.
Citatione MLA (9a ed.)Harmon, Paul. Business Process Change: A Guide for Business Managers and BPM and Six Sigma Professionals. 2a. ed. Elsevier, 2007.
Attenzione: Queste citazioni potrebbero non essere precise al 100%.