Cita APA (7a ed.)

Smith, R. F. (2007). Business process management and the balanced scorecard. Using processes as strategic drivers. John Wiley and Sons.

Cita Chicago Style (17a ed.)

Smith, Ralph F. Business Process Management and the Balanced Scorecard. Using Processes as Strategic Drivers. Hoboken: John Wiley and Sons, 2007.

Cita MLA (9a ed.)

Smith, Ralph F. Business Process Management and the Balanced Scorecard. Using Processes as Strategic Drivers. John Wiley and Sons, 2007.