Smith, R. F. (2007). Business process management and the balanced scorecard. Using processes as strategic drivers. John Wiley and Sons.
توثيق أسلوب شيكاغو (الطبعة السابعة عشر)Smith, Ralph F. Business Process Management and the Balanced Scorecard. Using Processes as Strategic Drivers. Hoboken: John Wiley and Sons, 2007.
توثيق جمعية اللغة المعاصرة MLA (الإصدار التاسع)Smith, Ralph F. Business Process Management and the Balanced Scorecard. Using Processes as Strategic Drivers. John Wiley and Sons, 2007.
تحذير: قد لا تكون هذه الاستشهادات دائما دقيقة بنسبة 100%.