Cita APA (7th ed.)

Smith, R. F. (2007). Business process management and the balanced scorecard. Using processes as strategic drivers. John Wiley and Sons.

Cita Chicago (17th ed.)

Smith, Ralph F. Business Process Management and the Balanced Scorecard. Using Processes as Strategic Drivers. Hoboken: John Wiley and Sons, 2007.

Cita MLA (9th ed.)

Smith, Ralph F. Business Process Management and the Balanced Scorecard. Using Processes as Strategic Drivers. John Wiley and Sons, 2007.