Cita APA

Smith, R. F. (2007). Business process management and the balanced scorecard. Using processes as strategic drivers. John Wiley and Sons.

Citación estilo Chicago

Smith, Ralph F. Business Process Management and the Balanced Scorecard. Using Processes as Strategic Drivers. Hoboken: John Wiley and Sons, 2007.

Cita MLA

Smith, Ralph F. Business Process Management and the Balanced Scorecard. Using Processes as Strategic Drivers. John Wiley and Sons, 2007.

Warning: These citations may not always be 100% accurate.