Citazione Stile APA (7a Edizione)

Smith, R. F. (2007). Business process management and the balanced scorecard. Using processes as strategic drivers. John Wiley and Sons.

Citazione stile Chigago Style (17a edizione)

Smith, Ralph F. Business Process Management and the Balanced Scorecard. Using Processes as Strategic Drivers. Hoboken: John Wiley and Sons, 2007.

Citatione MLA (9a ed.)

Smith, Ralph F. Business Process Management and the Balanced Scorecard. Using Processes as Strategic Drivers. John Wiley and Sons, 2007.