Citação norma APA

Smith, R. F. (2007). Business process management and the balanced scorecard. Using processes as strategic drivers. John Wiley and Sons.

Citação norma Chicago

Smith, Ralph F. Business Process Management and the Balanced Scorecard. Using Processes as Strategic Drivers. Hoboken: John Wiley and Sons, 2007.

Citação norma MLA

Smith, Ralph F. Business Process Management and the Balanced Scorecard. Using Processes as Strategic Drivers. John Wiley and Sons, 2007.

Nota: a formatação da citação pode não corresponder 100% ao definido pela respectiva norma.