Цитирование APA (7-е изд.)

Smith, R. F. (2007). Business process management and the balanced scorecard. Using processes as strategic drivers. John Wiley and Sons.

Цитирование в стиле Чикаго (17-е изд.)

Smith, Ralph F. Business Process Management and the Balanced Scorecard. Using Processes as Strategic Drivers. Hoboken: John Wiley and Sons, 2007.

Цитирование MLA (9-е изд.)

Smith, Ralph F. Business Process Management and the Balanced Scorecard. Using Processes as Strategic Drivers. John Wiley and Sons, 2007.

Предупреждение: эти цитированмия не могут быть всегда правильны на 100%.