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Business process management and the balanced scorecard. Using processes as strategic drivers

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Detalhes bibliográficos
Autor principal:	Smith, Ralph F (Author)
Formato:	Livro
Idioma:	inglês
Publicado em:	Hoboken John Wiley and Sons 2007
Assuntos:	Cambio organizacional INNOVACIONES TECNOLOGICAS Toma de decisiones Investigación de operaciones Administración de empresas Planificación estratégica
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