Business process management and the balanced scorecard. Using processes as strategic drivers

Antzeko izenburuak

• Business process management: a practical guide
  nork: Khan, Rashid N
  Argitaratua: (2004)
• Essential business process modeling
  nork: Havey, Michael
  Argitaratua: (2005)
• Information technology: strategic decision making for managers
  nork: Lucas, Henry C.
  Argitaratua: (2005)
• Process mapping, process improvement, and process management: a practical guide for enhancing work and information flow
  nork: Madison, Dan
  Argitaratua: (2005)
• Business process change: a business process management guide for managers and process professionals
  nork: Harmon, Paul
  Argitaratua: (2014)