Business process management and the balanced scorecard. Using processes as strategic drivers

Geahča maid

• Business process management: a practical guide
  Dahkki: Khan, Rashid N
  Almmustuhtton: (2004)
• Essential business process modeling
  Dahkki: Havey, Michael
  Almmustuhtton: (2005)
• Information technology: strategic decision making for managers
  Dahkki: Lucas, Henry C.
  Almmustuhtton: (2005)
• Process mapping, process improvement, and process management: a practical guide for enhancing work and information flow
  Dahkki: Madison, Dan
  Almmustuhtton: (2005)
• Business process change: a business process management guide for managers and process professionals
  Dahkki: Harmon, Paul
  Almmustuhtton: (2014)