Cita APA (7th ed.)

Seybold, P. B., & Marshak, R. T. (1998). Customers.com: How to create a profitable business strategy for the internet and beyond (1a. ed.). Random House.

Cita Chicago (17th ed.)

Seybold, Patricia B., i Ronni T. Marshak. Customers.com: How to Create a Profitable Business Strategy for the Internet and Beyond. 1a. ed. Nueva York: Random House, 1998.

Cita MLA (9th ed.)

Seybold, Patricia B., i Ronni T. Marshak. Customers.com: How to Create a Profitable Business Strategy for the Internet and Beyond. 1a. ed. Random House, 1998.