APA (7th ed.) Zitazioa

Seybold, P. B., & Marshak, R. T. (1998). Customers.com: How to create a profitable business strategy for the internet and beyond (1a. ed.). Random House.

Chicago Style (17th ed.) Zitazioa

Seybold, Patricia B., eta Ronni T. Marshak. Customers.com: How to Create a Profitable Business Strategy for the Internet and Beyond. 1a. ed. Nueva York: Random House, 1998.

MLA (9th ed.) Zitazioa

Seybold, Patricia B., eta Ronni T. Marshak. Customers.com: How to Create a Profitable Business Strategy for the Internet and Beyond. 1a. ed. Random House, 1998.