Sharp, A., & McDermott, P. (2009). Workflow Modeling: Tools for Process Improvement and Applications Development (2a. ed.). Artech House.
Citação norma ChicagoSharp, Alec, and Patrick McDermott. Workflow Modeling: Tools for Process Improvement and Applications Development. 2a. ed. Norwood: Artech House, 2009.
Citação norma MLASharp, Alec, and Patrick McDermott. Workflow Modeling: Tools for Process Improvement and Applications Development. 2a. ed. Artech House, 2009.
Nota: a formatação da citação pode não corresponder 100% ao definido pela respectiva norma.