Zamzow, C. (2009). Business Process-Reengineering: 7 critical success factors for a smooth transformation of your organization processes. Wordclay.
Citação norma ChicagoZamzow, Charles. Business Process-Reengineering: 7 Critical Success Factors for a Smooth Transformation of Your Organization Processes. Bloomington: Wordclay, 2009.
Citação norma MLAZamzow, Charles. Business Process-Reengineering: 7 Critical Success Factors for a Smooth Transformation of Your Organization Processes. Wordclay, 2009.
Nota: a formatação da citação pode não corresponder 100% ao definido pela respectiva norma.