APA (7. basım) Alıntı

Jacka, J. M., & Keller, P. J. (2009). Business Process Mapping Workbook: Improving customer satisfaction (2a. ed.). John Wiley and Sons.

Chicago Style (17. basım) Atıf

Jacka, J. Mike, ve Paulette J. Keller. Business Process Mapping Workbook: Improving Customer Satisfaction. 2a. ed. Hoboken: John Wiley and Sons, 2009.

MLA (9th ed.) Atıf

Jacka, J. Mike, ve Paulette J. Keller. Business Process Mapping Workbook: Improving Customer Satisfaction. 2a. ed. John Wiley and Sons, 2009.