Cita APA (7th ed.)

Page, S. (2010). The power of business process improvement: 10 simple steps to increase effectiveness, efficiency, and adaptability. Amacom.

Cita Chicago (17th ed.)

Page, Susan. The Power of Business Process Improvement: 10 Simple Steps to Increase Effectiveness, Efficiency, and Adaptability. Nueva York: Amacom, 2010.

Cita MLA (9th ed.)

Page, Susan. The Power of Business Process Improvement: 10 Simple Steps to Increase Effectiveness, Efficiency, and Adaptability. Amacom, 2010.