Page, S. (2010). The power of business process improvement: 10 simple steps to increase effectiveness, efficiency, and adaptability. Amacom.
Chicago-Zitierstil (17. Ausg.)Page, Susan. The Power of Business Process Improvement: 10 Simple Steps to Increase Effectiveness, Efficiency, and Adaptability. Nueva York: Amacom, 2010.
MLA-Zitierstil (9. Ausg.)Page, Susan. The Power of Business Process Improvement: 10 Simple Steps to Increase Effectiveness, Efficiency, and Adaptability. Amacom, 2010.
Achtung: Diese Zitate sind unter Umständen nicht zu 100% korrekt.