Page, S. (2010). The power of business process improvement: 10 simple steps to increase effectiveness, efficiency, and adaptability. Amacom.
Citazione stile Chigago Style (17a edizione)Page, Susan. The Power of Business Process Improvement: 10 Simple Steps to Increase Effectiveness, Efficiency, and Adaptability. Nueva York: Amacom, 2010.
Citatione MLA (9a ed.)Page, Susan. The Power of Business Process Improvement: 10 Simple Steps to Increase Effectiveness, Efficiency, and Adaptability. Amacom, 2010.
Attenzione: Queste citazioni potrebbero non essere precise al 100%.