Frost, B. (2007). Designing metrics: Crafting balanced measures for managing performance. Measurement International.
Chicago-viite (17. p.)Frost, Bob. Designing Metrics: Crafting Balanced Measures for Managing Performance. Dallas: Measurement International, 2007.
MLA-viite (9. p.)Frost, Bob. Designing Metrics: Crafting Balanced Measures for Managing Performance. Measurement International, 2007.
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