Cita APA (7th ed.)

Frost, B. (2007). Designing metrics: Crafting balanced measures for managing performance. Measurement International.

Cita Chicago (17th ed.)

Frost, Bob. Designing Metrics: Crafting Balanced Measures for Managing Performance. Dallas: Measurement International, 2007.

Cita MLA (9th ed.)

Frost, Bob. Designing Metrics: Crafting Balanced Measures for Managing Performance. Measurement International, 2007.