Frost, B. (2007). Designing metrics: Crafting balanced measures for managing performance. Measurement International.
Chicago-Zitierstil (17. Ausg.)Frost, Bob. Designing Metrics: Crafting Balanced Measures for Managing Performance. Dallas: Measurement International, 2007.
MLA-Zitierstil (9. Ausg.)Frost, Bob. Designing Metrics: Crafting Balanced Measures for Managing Performance. Measurement International, 2007.
Achtung: Diese Zitate sind unter Umständen nicht zu 100% korrekt.