Shapiro, R., White, S. A., Bock, C., Palmer, N., Muehlen, M. z., Bambrilla, M., & Gagné, D. (2012). BPMN 2.0 Handbook: Methods, concepts, case studies and standards in Business Process Modeling Notation BPMN (2a. ed.). Future Strategies Inc., Book Division.
Style de citation Chicago (17e éd.)Shapiro, Robert, Stephen A. White, Conrad Bock, Nathaniel Palmer, Michael zur Muehlen, Marco Bambrilla, et Denis Gagné. BPMN 2.0 Handbook: Methods, Concepts, Case Studies and Standards in Business Process Modeling Notation BPMN. 2a. ed. Miami: Future Strategies Inc., Book Division, 2012.
Style de citation MLA (9e éd.)Shapiro, Robert, et al. BPMN 2.0 Handbook: Methods, Concepts, Case Studies and Standards in Business Process Modeling Notation BPMN. 2a. ed. Future Strategies Inc., Book Division, 2012.