Shapiro, R., White, S. A., Bock, C., Palmer, N., Muehlen, M. z., Bambrilla, M., & Gagné, D. (2012). BPMN 2.0 Handbook: Methods, concepts, case studies and standards in Business Process Modeling Notation BPMN (2a. ed.). Future Strategies Inc., Book Division.
Citace podle Chicago (17th ed.)Shapiro, Robert, Stephen A. White, Conrad Bock, Nathaniel Palmer, Michael zur Muehlen, Marco Bambrilla, a Denis Gagné. BPMN 2.0 Handbook: Methods, Concepts, Case Studies and Standards in Business Process Modeling Notation BPMN. 2a. ed. Miami: Future Strategies Inc., Book Division, 2012.
Citace podle MLA (9th ed.)Shapiro, Robert, et al. BPMN 2.0 Handbook: Methods, Concepts, Case Studies and Standards in Business Process Modeling Notation BPMN. 2a. ed. Future Strategies Inc., Book Division, 2012.