Shapiro, R., White, S. A., Bock, C., Palmer, N., Muehlen, M. z., Bambrilla, M., & Gagné, D. (2012). BPMN 2.0 Handbook: Methods, concepts, case studies and standards in Business Process Modeling Notation BPMN (2a. ed.). Future Strategies Inc., Book Division.
Citazione stile Chigago Style (17a edizione)Shapiro, Robert, Stephen A. White, Conrad Bock, Nathaniel Palmer, Michael zur Muehlen, Marco Bambrilla, e Denis Gagné. BPMN 2.0 Handbook: Methods, Concepts, Case Studies and Standards in Business Process Modeling Notation BPMN. 2a. ed. Miami: Future Strategies Inc., Book Division, 2012.
Citatione MLA (9a ed.)Shapiro, Robert, et al. BPMN 2.0 Handbook: Methods, Concepts, Case Studies and Standards in Business Process Modeling Notation BPMN. 2a. ed. Future Strategies Inc., Book Division, 2012.