Harmon, P. (2014). Business process change: A business process management guide for managers and process professionals (3a. ed.). Elsevier.
Chicago Style (17. basım) AtıfHarmon, Paul. Business Process Change: A Business Process Management Guide for Managers and Process Professionals. 3a. ed. Amsterdam: Elsevier, 2014.
MLA (9th ed.) AtıfHarmon, Paul. Business Process Change: A Business Process Management Guide for Managers and Process Professionals. 3a. ed. Elsevier, 2014.
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