McHatton, R. J., & Oliveira Santos, M. C. (1990). Telemarketing total (1a. ed.). McGraw-Hill.
Chicagoスタイル(17版)引用形式McHatton, Robert J., , Maria Claudia Oliveira Santos. Telemarketing Total. 1a. ed. Sao Paulo: McGraw-Hill, 1990.
MLA(9版)引用形式McHatton, Robert J., , Maria Claudia Oliveira Santos. Telemarketing Total. 1a. ed. McGraw-Hill, 1990.
警告: この引用は必ずしも正確ではありません.