Boots, J. (2012). BPM Boots on the ground: How to implement Strategic Business Process Management. Lessons learned from one of the world's largest organizations (1a. ed.). Meghan-Kiffer Press.
Citação norma ChicagoBoots, Jim. BPM Boots on the Ground: How to Implement Strategic Business Process Management. Lessons Learned from One of the World's Largest Organizations. 1a. ed. Meghan-Kiffer Press, 2012.
Citação norma MLABoots, Jim. BPM Boots on the Ground: How to Implement Strategic Business Process Management. Lessons Learned from One of the World's Largest Organizations. 1a. ed. Meghan-Kiffer Press, 2012.
Nota: a formatação da citação pode não corresponder 100% ao definido pela respectiva norma.