APA (7th ed.) Citation

Stickdorn, M., & Schneider, J. (2011). This is service design thinking: Basics - tools - cases. John Wiley and Sons.

Chicago Style (17th ed.) Citation

Stickdorn, Marc, and Jakob Schneider. This Is Service Design Thinking: Basics - Tools - Cases. Hoboken, New Jersey, USA: John Wiley and Sons, 2011.

MLA (9th ed.) Citation

Stickdorn, Marc, and Jakob Schneider. This Is Service Design Thinking: Basics - Tools - Cases. John Wiley and Sons, 2011.