Rokes, B. (2003). Servicio al cliente (1a. ed.). Thomson.
Chicago Style (17th ed.) CitationRokes, Beverly. Servicio Al Cliente. 1a. ed. Cuernavaca: Thomson, 2003.
MLA (9th ed.) CitationRokes, Beverly. Servicio Al Cliente. 1a. ed. Thomson, 2003.
Warning: These citations may not always be 100% accurate.