Darnton, G. (2012). Business process analysis: Including architecture, engineering, management, and maturity (2a. ed.). Requirements Analytics.
Citação norma ChicagoDarnton, Geoffrey. Business Process Analysis: Including Architecture, Engineering, Management, and Maturity. 2a. ed. Middletown: Requirements Analytics, 2012.
Citação norma MLADarnton, Geoffrey. Business Process Analysis: Including Architecture, Engineering, Management, and Maturity. 2a. ed. Requirements Analytics, 2012.
Nota: a formatação da citação pode não corresponder 100% ao definido pela respectiva norma.