Cita APA (7th ed.)

Fearn-Banks, K. (2007). Crisis communications: A casebook approach (3a. ed.). Lawrence Erlbaum Associates, Publishers.

Cita Chicago (17th ed.)

Fearn-Banks, Kathleen. Crisis Communications: A Casebook Approach. 3a. ed. Mahwah: Lawrence Erlbaum Associates, Publishers, 2007.

Cita MLA (9th ed.)

Fearn-Banks, Kathleen. Crisis Communications: A Casebook Approach. 3a. ed. Lawrence Erlbaum Associates, Publishers, 2007.