Cita APA (7th ed.)

Stickdorn, M., Lawrence, A., Hormess, M., & Schneider, J. (2018). This is service design doing: Applying service design in the real world. A practitioner's handbook (First edition.). O'Reilly.

Cita Chicago (17th ed.)

Stickdorn, Marc, Adam Lawrence, Markus Hormess, i Jakob Schneider. This Is Service Design Doing: Applying Service Design in the Real World. A Practitioner's Handbook. First edition. Sebastopol, California, USA: O'Reilly, 2018.

Cita MLA (9th ed.)

Stickdorn, Marc, et al. This Is Service Design Doing: Applying Service Design in the Real World. A Practitioner's Handbook. First edition. O'Reilly, 2018.