This is service design doing. Applying service design in the real world. A practitioner's handbook
Guardat en:
| Autor principal: | Stickdorn, Marc (edited, collected, written, designed) |
|---|---|
| Altres autors: | Lawrence, Adam (edited, collected, written, designed), Hormess, Markus (edited/ collected/ written/ designed), Schneider, Jakob (edited/ collected/ written/ designed) |
| Format: | Llibre |
| Publicat: |
Sebastopol, California, USA:
O'Reilly,
2018.
|
| Edició: | First edition |
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