APA (7th ed.) Citation

Polaine, A., Lovlie, L., & Reason, B. (2013). Service design: From insight to implementation. Rosenfeld Media.

Chicago Style (17th ed.) Citation

Polaine, Andrew, Lavrans Lovlie, and Ben Reason. Service Design: From Insight to Implementation. Brooklyn, New York, USA: Rosenfeld Media, 2013.

MLA (9th ed.) Citation

Polaine, Andrew, et al. Service Design: From Insight to Implementation. Rosenfeld Media, 2013.