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  1. 1
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    Servuccion: el marketing de servicios by Eiglier, Pierre, Langeard, Eric

    Published 1989
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  2. 2
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    E-commerce by Fellenstein, Craig, Wood, Ron

    Published 2000
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  3. 3
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    Marketing de servicios: un enfoque de integración del cliente a la empresa by Zeithaml, Valarie A, Bitner, Mary Jo

    Published 2002
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  4. 4
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    Business process mapping: improving customer satisfaction by Jacka, J. Mike, Keller, Paulette J

    Published 2002
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  5. 5
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    Marketing by Kotler, Philip, Armstrong, Gary, Cámara Ibáñez, Dionisio, Cruz Roche, Ignacio

    Published 2004
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  6. 6
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    Administración de ventas by Johnston, Mark W, Marshall, Greg W

    Published 2009
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  7. 7
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    Business Process Mapping Workbook: Improving customer satisfaction by Jacka, J. Mike, Keller, Paulette J

    Published 2009
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  8. 8
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    Marketing de servicios by Zeithaml, Valarie A, Bitner, Mary Jo, Gremler, Dwayne D

    Published 2009
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  9. 9
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    Cómo medir la satisfacción del cliente by Gerson, Richard F

    Published 1994
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  10. 10
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    Marketing y clientes: cómo conseguirlos retenerlos y crecer con su recomendación by Ascher, Mario

    Published 2012
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