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  1. 1
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    Marketing estratégico by Lambin, Jean-Jacques

    Published 1995
    Disponible Online
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  2. 2
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    Empresas de servicios: un mundo de posibilidades by Ribera, J, Huete, Luis María

    Published 1997
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  3. 3
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    Business process mapping: improving customer satisfaction by Jacka, J. Mike, Keller, Paulette J

    Published 2002
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  4. 4
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    Norma Chilena Oficial NCh 9004. Of2001, ISO 9004: 2000

    Published 2001
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  5. 5
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    Principios de marketing by Kotler, Philip, Armstrong, Gary

    Published 2008
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  6. 6
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    Business Process Mapping Workbook: Improving customer satisfaction by Jacka, J. Mike, Keller, Paulette J

    Published 2009
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  7. 7
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    Cómo medir la satisfacción del cliente by Gerson, Richard F

    Published 1994
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  8. 8
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    Mapping experiences: a guide to creating value through journeys blueprints, and diagrams by Kalbach, Jim

    Published 2016
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  9. 9
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    Manual de AMA -American Marketing Association- para la satisfacción del cliente by Dutka, Alan

    Published 1998
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  10. 10
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    Estrategias para captar y retener clientes: curso práctico para emprendores 2006 by Litrenta, Javier

    Published 2006
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  11. 11
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    Principios de marketing. by Kotler, Philip

    Published 2018
    Unknown

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