APA (7th ed.) Citation

Heskett, J. L., Sasser, W. E., & Schelesinger, L. A. (1997). The service profit chain: How leading companies companies link profit and growth to loyalty, satisfaction, and value. The Free Press.

Chicago Style (17th ed.) Citation

Heskett, James L., W. Earl Sasser, and Leonard A. Schelesinger. The Service Profit Chain: How Leading Companies Companies Link Profit and Growth to Loyalty, Satisfaction, and Value. Nueva York: The Free Press, 1997.

MLA (9th ed.) Citation

Heskett, James L., et al. The Service Profit Chain: How Leading Companies Companies Link Profit and Growth to Loyalty, Satisfaction, and Value. The Free Press, 1997.