The service profit chain: how leading companies companies link profit and growth to loyalty, satisfaction, and value
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| Main Authors: | , , |
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| Format: | Book |
| Language: | English |
| Published: |
Nueva York
The Free Press
1997
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| Subjects: | |
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Biblioteca Mayor de Ingeniería -
| Call Number: |
658.812 HES 1997 |
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| Copy 3496953 | Available Place a Hold |