The service profit chain: how leading companies companies link profit and growth to loyalty, satisfaction, and value
I tiakina i:
| Ngā kaituhi matua: | , , |
|---|---|
| Hōputu: | Pukapuka |
| Reo: | Ingarihi |
| I whakaputaina: |
Nueva York
The Free Press
1997
|
| Ngā marau: | |
| Ngā Tūtohu: |
Tāpirihia he Tūtohu
Kāore He Tūtohu, Me noho koe te mea tuatahi ki te tūtohu i tēnei pūkete!
|
Biblioteca Mayor de Ingeniería -
| Tau karanga: |
658.812 HES 1997 |
|---|---|
| Tārua 3496953 | Wātea Whakarite puringa |