Cita APA (7th ed.)

Kalbach, J. (2016). Mapping experiences: A guide to creating value through journeys blueprints, and diagrams (1a. ed.). O'Reilly.

Cita Chicago (17th ed.)

Kalbach, Jim. Mapping Experiences: A Guide to Creating Value Through Journeys Blueprints, and Diagrams. 1a. ed. Beijing: O'Reilly, 2016.

Cita MLA (9th ed.)

Kalbach, Jim. Mapping Experiences: A Guide to Creating Value Through Journeys Blueprints, and Diagrams. 1a. ed. O'Reilly, 2016.