Kalbach, J. (2016). Mapping experiences: A guide to creating value through journeys blueprints, and diagrams (1a. ed.). O'Reilly.
Citace podle Chicago (17th ed.)Kalbach, Jim. Mapping Experiences: A Guide to Creating Value Through Journeys Blueprints, and Diagrams. 1a. ed. Beijing: O'Reilly, 2016.
Citace podle MLA (9th ed.)Kalbach, Jim. Mapping Experiences: A Guide to Creating Value Through Journeys Blueprints, and Diagrams. 1a. ed. O'Reilly, 2016.
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