La satisfacción total del cliente: la estrategia de 25 compañías europeas líderes en calidad de servicio
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| Main Authors: | , |
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| Format: | Book |
| Language: | Spanish |
| Published: |
Madrid
McGraw-Hill
1992
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| Edition: | 1a. ed |
| Subjects: | |
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Biblioteca CFT UCEVALPO Valparaíso -
| Call Number: |
658.8 HOR 1992 |
|---|---|
| Copy 5392861 |
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