Chang, C. M. (2010). Service systems management and engineering: Creating strategic differentiation and operational excellence. John Wiley and Sons.
توثيق أسلوب شيكاغو (الطبعة السابعة عشر)Chang, Ching M. Service Systems Management and Engineering: Creating Strategic Differentiation and Operational Excellence. Hoboken, NJ., USA: John Wiley and Sons, 2010.
توثيق جمعية اللغة المعاصرة MLA (الإصدار التاسع)Chang, Ching M. Service Systems Management and Engineering: Creating Strategic Differentiation and Operational Excellence. John Wiley and Sons, 2010.
تحذير: قد لا تكون هذه الاستشهادات دائما دقيقة بنسبة 100%.