APA (7th ed.) Citation

Chang, C. M. (2010). Service systems management and engineering: Creating strategic differentiation and operational excellence. John Wiley and Sons.

Chicago Style (17th ed.) Citation

Chang, Ching M. Service Systems Management and Engineering: Creating Strategic Differentiation and Operational Excellence. Hoboken, NJ., USA: John Wiley and Sons, 2010.

MLA (9th ed.) Citation

Chang, Ching M. Service Systems Management and Engineering: Creating Strategic Differentiation and Operational Excellence. John Wiley and Sons, 2010.