Citação norma APA

Chang, C. M. (2010). Service systems management and engineering: Creating strategic differentiation and operational excellence. John Wiley and Sons.

Citação norma Chicago

Chang, Ching M. Service Systems Management and Engineering: Creating Strategic Differentiation and Operational Excellence. Hoboken, NJ., USA: John Wiley and Sons, 2010.

Citação norma MLA

Chang, Ching M. Service Systems Management and Engineering: Creating Strategic Differentiation and Operational Excellence. John Wiley and Sons, 2010.

Nota: a formatação da citação pode não corresponder 100% ao definido pela respectiva norma.