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This is service design doing. Applying service design in the real world. A practitioner's handbook

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Bibliographic Details
Main Author:	Stickdorn, Marc (edited, collected, written, designed)
Other Authors:	Lawrence, Adam (edited, collected, written, designed), Hormess, Markus (edited/ collected/ written/ designed), Schneider, Jakob (edited/ collected/ written/ designed)
Format:	Book
Published:	Sebastopol, California, USA: O'Reilly, 2018.
Edition:	First edition
Subjects:	Industria de servicios > Gestión Diseño de servicios
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